Shipping policy

Shipping & Delivery

Standard order processing time is 1-2 business days. Shipping timelines and rates are estimated by carrier at checkout. We do not guarantee carrier times, but please see common shipping scenarios below.

• Lost packages: If tracking shows no movement for a reasonable period or the carrier confirms loss, we will resend the order or issue a refund after the claim window is complete.
• Delayed packages: If a package is delayed in transit, we will first ask the customer to wait for carrier updates, then investigate after a set number of business days.
• Damaged packages: If an item arrives damaged, customers should contact us within 48 hours and include photos of the item, packaging, and shipping label