Refund policy
Refunds and Returns
We accept returns within 30 days of delivery, no questions asked. Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Refunds are issued to the original payment method after inspection.
To being a return, please contact us at info@7sonswellness.com.
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Lost packages: If tracking shows no movement for a reasonable period or the carrier confirms loss, we will resend the order or issue a refund after the claim window is complete.
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Delayed packages: If a package is delayed in transit, we will first ask the customer to wait for carrier updates, then investigate after a set number of business days.
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Damaged packages: If an item arrives damaged, customers should contact us within 48 hours and include photos of the item, packaging, and shipping label.
Refunds may take up to 14 days to process. If you do not receive your refund within 14 days after shipping your returns, please contact us at info@7sonswellness.com.